Refund policy

Return and Refund Policy

At Kandeladiá, customer satisfaction is our top priority. If you receive an item that was wrongly sent out, we're here to make it right. Please review our policy below:

Returns and Exchanges for Wrongly Sent Items:

- We accept returns and exchanges for items that were wrongly sent out.
- The request for return or exchange must be made within 7 days from the date of receipt.

Eligibility Criteria for Returns:

To be eligible for a return, the item must meet the following criteria:

- The item must be unused and in the same condition as received.
- It must be returned with the original packaging.

Video Proof Requirement:

- Video proof must be provided during the unboxing process.
- Failure to provide video proof will result in the denial of the return or refund.

How to Initiate a Return:

To initiate a return or exchange, please contact our customer support within 7 days of receiving the item. Include your order number and details about the issue.

Refunds:

Upon approval of the return, we will initiate a refund to your original payment method. Please note that the processing time for refunds may vary.

Contact Us:

If you have any questions or concerns about our return and refund policy, please contact us at support@kandeladia.com